手機號成虛擬號了怎么辦,手機號顯示虛擬可以更改嗎
前不久我的godaddy賬號遇到了個麻煩,登錄時突然要手機驗證碼,自己弄了一周左右,最后終于在高人幫助下成功解決。分享一下整個過程及收到的godaddy郵件,給遇到同樣問題的朋友一個借鑒。
我把自己的域名放在了美國的godaddy公司,自己做了一個小說網站,前不久,想到很久沒有續費域名了,打開godaddy頁面,想登錄賬號看看域名還有多久到期,輸入用戶名和密碼后,又彈出一個界面,要求輸入手機驗證碼。顯示已經將驗證碼發到了手機上,上面顯示了一個手機號。這個手機號確實是之前我自己設置的,但是這個號碼是我用的一個虛擬號,早就不用了,也就是說根本不可能再用我自己設置的這個手機號接收驗證碼了?這可怎么辦呢?我想到了用郵箱重置密碼試試,重置之后郵箱收到了重置密碼的鏈接,密碼重置成功后,再次登錄,還是回到了要求輸入手機驗證碼的頁面?! ‰y道我手機號碼不用了,就不能再登錄我的賬號了嗎?要知道這個賬號里的域名我已經用了將近十年了,有一個域名的網站權重很高,此外,還有一些我非常喜歡的域名?! ∮袉栴}找客服,于是我撥打了godaddy的客服,godaddy還設置了中文客服,我想還有客服解決不了的問題嗎?不過客服的電話是新加坡的,我開通了國際長途,國際長途收費真夠貴的,為了解決問題,也不在乎這幾個錢了。我問客服為什么給我加了二次驗證,客服說為了客戶的安全,最近godaddy域名不斷被盜,我說我的手機號是虛擬號,早就不用了,我讓他們幫我取消掉二次驗證,他們說他們沒有權限,我暈,連這點小權限都沒有?設置這個客服有什么用呢?真是奇葩!我問那怎么辦?他說要美國客服解決。讓我聯系美國客服,我一聽說聯系美國客服,頭都大了,我問他們怎么聯系?! ≈形目头f讓我填寫一個表格,讓我留下郵箱,給我發了一個郵件,郵件內容如下: Thank you for your email.We have recently made updates to our processes to be able to assist you more efficiently.Please note that this email address is no longer monitored.If you need additional assistance,please complete our new intake form at http://changeupdate.com or http://canceltwostep.com and provide the required documentation.We review all requests in the order they are received.As always,if you are able to access your account and need immediate assistance,please reach out to our 24/7 Customer Care team. 這封郵件里包含兩個網址:http://changeupdate.com和http://canceltwostep.com,但是兩個網址都指向了同一個網頁?! 【W頁里的第三個選項適合我的情況。于是我打開鏈接,全都是英文,我借助翻譯軟件,好不容易填寫完畢了,沒想到到最后一步就是提交不了,最后的提交按鈕始終是灰色的。我想可能是時間原因?瀏覽器的原因?或者是godaddy系統的原因?等一等會好?結果等了三天,每天都試一下,都是到最后一步提交不了。我試了不同的瀏覽器,火狐、谷歌、360等等瀏覽器都試遍了,全都提交不了。我還是問了中文客服,中文客服也說不出個所以然來,說讓我多試試?! ∵@樣就糾結了大概一周,始終也解決不了。我想互聯網上可能會有人遇到過同樣的問題,于是我就搜了搜,沒想到搜到了兩個專門解決godaddy疑難問題的人。一個是豬腳,一個是愛晴皇島。通過交流,感覺還是愛晴皇島說話靠譜一些。他有一口濃濃的東北口音,讓人覺得每句話都很實在。另外,他是淘寶交易,弄不好可以退款,把錢先放在淘寶平臺,能讓人放心一些。與豬腳聊,感覺每句話都在試探,最后的定價也太離譜,要幾萬塊。經過權衡,我還是選擇了和愛晴皇島合作,拍完淘寶商品之后,愛晴皇島給我發來一個附件,我按他說的填好之后,他就開始幫我弄了?! 偤献鞑坏揭粋€小時,我的郵箱就收到了一封郵件?! α?,在合作之前,他們都問我賬號信息和身份證信息對不對得上?這一點十分關鍵,我的賬號信息當時是亂填的。國外注冊的賬號,當時也沒太在意,也沒像國內賬號那樣實名,不可能和身份證對得上啊。他們都說如果和身份證信息對不上,申訴起來有一定難度,這讓我一直捏一把汗,本來就是抱著死馬當活馬醫,試試看的態度拍了淘寶商品?! 矍缁蕧u接手后收到的第一封郵件是這樣的: We got your request. We've received your request and our team will start work on it as soon as possible. Your ticket ID is: ART-316975 You can expect a response from us within 72 hours. If we need any more information,we'll email you to ensure we get it and move forward.If you haven't heard from us in the timeframes listed above,please contact us. 大概意思是已經受理了,并且分配了一個號。我見有了進展,就放心的等了?! 〉诙煸缟?,又來了第二封郵件?! e received your request.A certified English translation of your government-issued photo ID or alternate identification in English such as a passport is required to move forward. We recommend utilizing your favorite search engine to find local companies in your area that are certified to do official translations of documents.A Certified Translation consists of the following three parts: The document in the original language text The document in the translated text A statement signed by the translator or translation company representative,with his or her signature notarized by a Notary Public,attesting that the translator or translation company representative believes the translated document to be an accurate and complete translation of the original document.Sometimes this statement bears the title"Certificate of Accuracy"or"Statement that Two Documents Have the Same Meaning."Some translators will attach a Curriculum Vitae to the notarized statement. Once this is received,we will inform you if there is anything additional needed to process your request,or we will let you know that your request has been completed. With Regards, Account Recovery Team 主要意思是讓提供身份證的照片和翻譯,前面已經說過了,我的身份證和賬號信息對不上,估計又走進了死胡同。不過愛晴皇島讓我把我的證件提供給他,并且很靠譜的提醒我可以打水印。我提供給他后,問他有沒有把握,他說他試著溝通看看?! ∪缓缶褪沁^了兩天,怎么也不回信,我就不斷催他。他讓我耐心等?! 〉谖逄煸缟?,又來了一封郵件: Unfortunately,our department will not be able to assist you with your request as you are not the current registrant of the domain.As the registrar we can only make this type of change after verifying the consent of the registrant.At this point you will need to contact the registrant via one of the methods listed on the whois record of the domain. If the registrant is unresponsive or unwilling to assist you in this matter,any further dispute over the registration of the domain name will need to be sent either to the registrant,through an ICANN-approved arbitration provider(http://www.icann.org/dndr/udrp/approved-providers.htm)or the court system.If you file a dispute concerning the domain name,please forward a copy to DomainDisputes godaddy.com. If you find that the whois information is invalid,such as containing a phone number that has been disconnected or an email address that bounces,please send us a detailed email to InvalidWhois http://godaddy.com so that we can attempt to have the registrant correct it. 大概意思是不支持我們的申訴,讓通過仲裁或法院起訴等方式解決。我一看形勢不好,問愛晴皇島怎么辦?他說他再想想辦法,他打電話給美國那邊,說有一個熟悉的客服,講明情況看看行不行。但是也沒有十足的把握?! ∑鋵嵨业那闆r很明顯,郵箱還是我的,密碼也正確,美國那邊的客服怎么就判斷不支持我呢?我窩了一肚子火,不斷和愛晴皇島強調這些,他說他知道這情況的,讓我再耐心等一下。他說并不是一點辦法沒有?! 〉诹?,我正在上班,愛晴皇島給我打來電話,說他正在和美國那邊的客服溝通,問我賬號里面有沒有綁定信用卡,說美國那邊的客服讓問的,我沒有綁定信用卡啊。我心想,這下應該是不行了?! ]想到第六天的中午,我的郵箱里又來了一封郵件: Thank you for getting back to us Mr.Liu. Kindly be advised that moving forward,there is a need for a higher-level review of your request and therefore,we require an additional document from you: We have accepted your explanation regarding the name used on the account and we also accepted your Passport as proof of identity and therefore,we require an image of you holding your Passport. Please take a"selfie"with your Passport next to your face and reply with it directly to this email.Note-we do not need to see your whole body,or anything below your face,but we do need to be able to read the photo ID clearly.Do not cover any of the following information on the ID:the person pictured,name,signature,and expiration date.These should all be clearly identifiable. We deeply appreciate your cooperation on the matter. With Regards, Account Recovery Team 大概意思是對我的情況達成了諒解,讓我提供手持證件的照片?! ∥野凑账麄兊囊蟀颜掌峁┙o愛晴皇島后,緊接著就是第七天的早上,起床的第一件事就是看手機,結果發現愛晴皇島給我留言了,說賬號找回來了?! ∥疫M入郵箱一看,果然有一封郵件: 兩步驗證已禁用?! ∧罱鼜馁~戶中刪除了兩步驗證功能。這意味著當某人登錄時不需要驗證碼?! ∧S時可以從賬戶設置中的兩步驗證頁面,重新開啟兩步驗證?! ∪绻⑽从幸怅P閉兩步驗證功能,請立即訪問您的賬戶。登錄并轉到您的“賬戶信息”頁面,查看您的聯系信息是否正確,以及是否有任何變更。如果您發現任何未經授權的活動,請更改密碼并重新啟用兩步驗證?! ∪缒鷮υL問您的賬戶有疑問,請撥打+65 6701 1359聯系我們的客戶支持團隊?! ⊥瑫r還有一封英文郵件: As you requested,we have removed the Two-Step Verification method from your account.Don't forget to add a backup method like an authenticator app or second phone number when re-adding Two-Step to your account. To log into your account,please visit our home page and click"sign in."If you need to recover your username or password,please follow the prompts. If you do not receive your 6 digit one-time passcode,please check your spam/junk folder.If it still isn't there,please contact Customer Support at[%%http.BASECARTSITE%%],or call[%%PrivateLabelValue.SupportPhone%%]anytime,24/7.They’d be happy to help. With Regards, Account Recovery Team 大概意思和那封中文郵件差不多,總之是找回來了?! ∵@樣,歷時7天,我的賬戶又恢復正常了,我在淘寶上確認了收貨。幸虧godaddy賬號手機驗證取消得及時,不然,我使用了好多年的域名馬上就要到期了。如果過期,后悔都來不及了。要知道我的網站權重非常高,如果換域名,很多工作都需要重新做,損失太大了。通過這件事,我總結了使用godaddy賬號的三條教訓?! ∫皇莋odaddy里面的身份信息盡量用真實的?! 《墙洺J褂玫挠蛎崆耙欢螘r間續費,免得出現意外情況導致域名不能續費、 三是godaddy賬號里面的手機號盡量用常用的手機號,不要用臨時性的手機號?! ∵@就是我取消godaddy手機二次驗證的經歷,記錄下來,希望對和我有同樣情況的人有所幫助。